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Explore a high-level explanation of how the relationship between clients, brokers, and Currencycloud operates in practice.
Your relationship with brokers
Your relationship with Currencycloud
Getting
started
You establish a relationship with the broker when you sign up with them.
You establish a contractual relationship with Currencycloud - this may be when you sign up with the broker or when the broker starts working with Currencycloud and introduces you to Currencycloud.
Service provision
The broker provides an FX brokerage service to you. The broker has a partnership with Currencycloud to facilitate certain elements of this service.
Currencycloud is the authorised financial services entity ultimately providing the regulated payments and e-money services to you via our technology, platform and payments network, enabling the broker to provide a seamless service to you.
Ongoing responsibilities
As the broker owns the relationship with you, they are responsible for providing you with ongoing help & support and is your day-to-day point of contact for queries.
Currencycloud is responsible for regulatory compliance - this includes sending key communications to you like trade confirmations. You can also find our complaints procedure on our website if you have any concerns about the service you have received.
Broker affiliation listing correct as of 15 November 24
