The Customer Insights Manager is responsible for using data, insights and analysis to solve a variety of complex business problems for Currencycloud (e.g. how do customers use our products and what should our pricing look like?). They will be accountable for ensuring that customer insight & analysis lies at the heart of product development, pricing, marketing & prioritization of software backlogs.
Work closely with business stakeholders to define & develop hypotheses to be disproved. These should cover a wide breadth of what we do as a business:
How customers use our products: which features do they use?
Pricing of our products
Customer journeys – pre-sale & post-sale
Product & feature adoption
Unit economics, e.g. margin
Collection of monies, conversion of different currencies & payments to
Up-sell & cross-sell
If this sounds like you and you’re looking to join a company that offers health, dental, and vision cover as well as a competitive pension & life assurance scheme, 25 days annual leave each year plus a day off for your birthday AND team drinks & snacks every Friday, then get in touch! - [email protected]