lead forensics analytics

Technical Account Manager

About the role...

Salary: Competitive + excellent benefits package

Reporting into the Head of Implementation, the Technical Account Manager (TAM) works at the strategic account level, providing assistance to the customer as an expert in architecture, Currencycloud services, project planning and the launch of new products. TAMs provide proactive advice throughout Implementation and all phases of the post sales cycle.

The details...

Key responsibilities:

  • Single Business Interface to Implementation and Technical Support:

    • Involvement in Technical Implementations (post-sale)

    • Working alongside the Strategic Relationship Managers to provide technical support across our clients

    • Work with the clients’ engineering teams to identify, mitigate and debug any technical issues

    • Work with the Strategic Relationship Managers to analyse client workflows and suggest improvements to optimise architecture and technical workflow while aligning product capabilities to user requirements

    • Provide feedback on optimal customer workflows into the Sales and the Implementation teams

 

  • Be the link between the Client and our technical development team

    • Work directly with the technical and product teams at Currencycloud to ensure all customer technical issues are noted and document any suggested improvements or bug fixes that align to customer needs

    • Participate in technical discussions and scoping of requirements to ensure solutions are designed with the right customer requirements in mind

    • Work with the teams to build a business case for any improvements or bug fixes for prioritisation purposes

What skills & experience do I need?
  • Strong technical acumen and an interest in or experience working with APIs
  • Excellent communication skills both written and verbal
  • Excellent team working skills, ability to manage own workload and tenacious attention to detail
  • Comfortable working in a start up environment
  • Have an interest in the payments, financial services, technology or FX industry

 

What to do next...

If this sounds like you and you’re looking to join a company that offers health, dental, and vision cover as well as a competitive pension, income protection & life assurance scheme, 25 days annual leave each year plus a day off for your birthday AND team drinks & snacks every Friday, then get in touch!  - [email protected]

To all recruitment agencies: Currencycloud does not accept agency CV’s. Please do not forward CV’s to us. Currencycloud is not responsible for any fees related to unsolicited CV’s.

Apply here