Technical Implementation Manager

About the role

Our team is energetic, productive and intuitive. This is somewhere where innovative thinking and the power of technology know no limits. We know that the success of the business depends on the people who keep it moving, which is why we are looking for exceptional talent to join our international payments revolution. We’re looking for a talented Technical Implementation Manager to join the team. While our HQ is based in London, this role will join our fast growing NY based office.


The key responsibilities are:

  • Subject Matter Expert for API enquiries from customers and prospects
  • Relationship leader between technical, product and commercial organizations for API
  • Assist with deals using the sales methodology and standards set by company
  • Support the education phase of key deals
  • Communicate the Currencycloud Proposition and MEssage to all customers and prospects
  • Communicate with customers/prospects at C-level for Ops and Tech
  • Advise customers on API integration best practices
  • Evaluate and troubleshoot customer issues
  • Identify methods to improve the customer journey
  • Contribute to Team Sales Target
  • Salesforce Management for the Implementation team
  • Use Salesforce reporting to capture and measure relevant metrics
  • Maintain up-to-date account stage and status tracking
  • Contribute to accurate / timely forecasting for the Implementation team
  • Ensure the compliance standards are met as a priority
  • Work closely with other departments to meet targets
Experience and Attributes
  • 5+ years experience within a similar role
  • Sales acumen
  • Technical background
  • Problem solving skills
  • Structured time/project management
  • Exceptional organization skills
  • Outstanding communication skills
  • Confident demonstration skills
  • Excellent business English language skills – both written and oral
  • Understanding of SDLC and Agile methodology
Successful Candidates
  • Experience in International Payments
  • An understanding of the deliverable Foreign Exchange market
  • Ambitious high achiever mentality
  • Proficient questioning skills
  • Excel at cultivating new relationships
  • Adept at analysis and creativity
Apply here