Regulation

Canada

The Netherlands

Currencycloud B.V. is authorized by De Nederlandsche Bank (DNB) for the issuing of electronic money with Relation number DNB: R142701.

United Kingdom

The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for issuing of electronic money and the provision of payment services with FCA registration number 900199.

United States

Services may be provided in the United States under sponsorship by Community Federal Savings Bank, to which The Currency Cloud Limited is a service provider, or by The Currency Cloud Inc., pursuant to the money transmitter regulations of the various States where it is licensed. NMLS ID: 1428924.

The Currency Cloud Inc. is registered with FinCEN under registration number 31000206794359, and is licensed for money transmission multiple states.

Alaska

Alaska Division of Banking & Securities

For Alaska residents only:

If your issue is unresolved by The Currency Cloud Inc., (646) 593-8724, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

California

California Department of Financial Protection and Innovation

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight:

Department of Business Oversight Consumer Services 1515 K Street, Suite 200 Sacramento, CA 95814 Tel: 1-866-275-2677 Email: consumer.services@dbo.ca.gov

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

• You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
• If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing . Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Email: DORA_BankingWebsite@state.co.us Website: https://banking.colorado.gov/industry/money-transmitters

Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-855-351-2274

Indiana

Indiana Department of Financial Institutions

The Currency Cloud Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Maryland

Office of the Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding The Currency Cloud Inc., NMLS #1428924 at 1100 N. Eutaw Street, Ste. 611, Baltimore, MD 21201 Tel: 1-888-784-0136

Link to NMLS Consumer Access: https://www.nmlsconsumeraccess.org/