Last updated: 29 July 2020
The Currency Cloud Limited is authorized by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) for the issuing of electronic money with Money Services Business (MSB) registration number M14700991.
Services may be provided in the United States under sponsorship by Community Federal Savings Bank, to which The Currency Cloud Limited is a service provider, or by The Currency Cloud Inc., pursuant to the money transmitter regulations of the various States where it is licensed. NMLS ID: 1428924.
The Currency Cloud Inc. is registered with FinCEN under registration number 31000112572477, and is licensed for money transmission in the following states.
Division of Banking & Securities500 W. Seventh Ave, Suite 1850 Anchorage, AK 99501 907-269-8140
State Banking Dept of ALP.O. Box 4600, Montgomery, AL 36103-4600
Arizona Department of Financial Institutions2910 N 44th Street, Phoenix, AZ 85018
Arkansas Securities DeptHeritage West Building 201 East Markham, Suite 300, Little Rock, AR 72201
California Department of Financial Protection and Innovation1515 K Street, Suite 200, Sacramento, CA 95814
Connecticut Department of Banking Consumer Credit Division260 Constitution Plaza, Hartford, CT 06103-1800
Colorado Department of Regulatory Agencies1560 Broadway, Suite 925 Denver, CO 80202
Delaware Office of the State Bank Commissioner555 E. Loockerman St, Ste 210, Dover, DE 19901 302-739-4235
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DC Dept of Insurance, Securities and Banking Bureau810 First Street NE, Suite 701, Washington, DC 20002
FL Office of Financial Regulation200 East Gaines St., Tallahassee, FL 32399
Georgia Department of Banking and Finance2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565 770-986-1633
ID Dept of FinanceConsumer Finance Bureau/Securities Bureau 800 Park Blvd Ste 200, Boise, ID 83712
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Illinois Dept of Financial and Professional Regulation Division of Banking100 W. Randolph Street 9th Floor, Chicago, IL 60601
IN Dept of Financial Institutions, Consumer Credit Division30 South Meridian Street, Suite 300, Indianapolis, IN 46204
Iowa Division of Banking200 E. Grand Avenue, Suite 300, Des Moines, IA 50309
Office of the State Bank Commissioner700 SW Jackson, Suite 300, Topeka, KS 66603 785-296-1744
Kentucky Department of Financial Institutions
1025 Capital Center Drive, Suite 200, Frankfort, KY 40601
Louisiana Office of Financial Institutions Non-Depository DivisionPO Box 94095, Baton Rouge, LA 70804-9095
Massachusetts Division of Banks Non-Depository Institution Supervision Unit1000 Washington Street, 10th floor Boston, MA 02118-2218 617-956-1500
Maine Bureau of Consumer Credit Protection Bureau of Consumer Credit Protection35 State House Station, Augusta, ME 04333
Maine Bureau of Consumer Credit Protection Bureau of Consumer Credit Protection500 North Calvert Street, Suite 402, Baltimore, Maryland 21202
Michigan Department of Insurance and Financial Services530 W. Allegan St. 7th Floor, Lansing, MI 48933 877-999-644
Minnesota Commerce Department85 7th Place East, Suite 280, Saint Paul, MN 55101 651-5391703
Mississippi Dept of Banking and Consumer FinanceMortgage Division, PO Box 12129, Jackson, MS 39236
Missouri Division of FinancePO Box 716, Jefferson City, MO 65102
Montana Division of Banking and Financial Institutions301 S. Park Ave, Suite 316 Helena, MT 59601
Nebraska Department of Banking and FinancePO Box 95006, Lincoln, NE 68509
New Hampshire Banking Department53 Regional Drive, Concord, NH 03301
New Jersey Department of Banking and Insurance20 West State Street, 8th Floor Trenton, NJ 08608 609-292-7272
New Mexico Financial Institutions Division Mortgage Unit2550 Cerrillos Road, 3rd Floor, PO Box 25101 (87504) Sante Fe, NM 87505
North Dakota Department of Financial Institutions – Consumer Division2000 Schafer Street, Ste G, Bismark, ND 58501 701-328-9933
Ohio Division of Financial Institutions / Division of Financial Institutions Consumer Finance Licensing77 South High Street, 21st Floor, Columbus, OH 43215 614-728-8400
Oklahoma Dept of Consumer Credit Licensing3613 NW 56th Street, Suite 240 Oklahoma City, OK 73112
Oregon Division of Financial Regulation350 Winter Street NE, Room 410, Salem, OR 97301
State of Rhode Island Department of Business Regulation / Division of Banking1511 Pontiac Avenue, Building 69-2, Cranston, RI 02920 401-462-9503
South Carolina Consumer Finance Division of the Board of Financial Institutions1205 Pendleton Street, Suite 306 Columbia, SC 29201-3756
South Dakota Division of Banking1601 N. Harrison Avenue, Pierre, SD 57501
Tennessee Department of Financial Institutions312 Rosa L. Parks Ave, 26th Floor, Nashville, TN 37243 615-741-0351
Utah Division of Real Estate160 East 300 South, Second Floor, Salt Lake City, UT 84111
Vermont Department of Financial RegulationBanking Division 89 Main Street Montpelier, VT 05620-3101 802-828-3307
Washington Department of Financial Institutions Division of Consumer ServicesPO Box 41200, Olympia, WA 98504-1200 360-902-8703
Wisconsin Dept of Financial Institutions201 W. Washington Ave, 5th Floor Madison, WI 53703
West Virginia Division of Financial Institutions900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302-3542 304-558-2294
Wyoming Division of BankingHerschler Building, 3 West, 122 West 25th Street, Cheyenne, WY 82002
Alaska Division of Banking & Securities
For Alaska Residents Only:
If your issue is unresolved by The Currency Cloud Inc., please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here.
Formal complaint forms may be submitted via:
- Fax: (907) 465-1230
- Email: firstname.lastname@example.org
- Mail: Division of Banking & Securities, P.O. Box 110807 Juneau, AK 99811-0807
If you have any questions regarding formal complaints, please call (907) 465-2521.
Please note that this license does not cover the transmission of virtual currency.
California Department of Financial Protection and Innovation
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight:
Colorado Division of Banking
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:
- You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
- If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:
All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Email: DORA_BankingWebsite@state.co.us Website: www.dora.colorado.gov/dob
Florida Office of Financial Regulation
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation 200 E. Gaines Street Tallahassee, FL 32399-0376 Tel: 1-800-848-3792
Illinois Department of Financial and Professional Regulation
For consumer complaints, please contact:
Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 W. Washington Springfield, IL 62786 Tel: 1-855-351-2274
Indiana Department of Financial Institutions
The Currency Cloud Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
Maryland State Bank Commissioner
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding The Currency Cloud Inc., at:
500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.