Getting payment confirmations

Introduction

After a regular or a priority payment is completed, a payment confirmation in .pdf format is available for download through the Currencycloud Direct application. In case that a payment is completed but later fails, a confirmation that includes the status of the payment and the failure reason is available.

Permissions

Payment confirmation functionality is controlled by the relevant permission in the platform. Only users with this permission are able to download the Payment Confirmation of completed or failed payments.

Get Payment Confirmation

Payment confirmations can be downloaded from the Payment Details page of the relevant payment as shown on the screenshots below.

By clicking on the ‘Request Confirmation’ button a payment confirmation document is created.

By clicking on the ‘Download’ button, the generated payment confirmation document is downloaded.

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