I can’t log in

Remember that your login ID, security questions and password are all case sensitive. Make sure you haven’t got Cap Locks on. Login IDs must also be unique. If you have one user with multiple accounts, you must have different logins for each account.

If you still can’t access the platform, click on “Forgot Password?” link on the login page. This will allow you the reset you login credentials via an automated email service.

If you still can’t log in, contact the Support Team.

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Contact our support team for general support or our technical support team for help with the API or platform.


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