I can’t get a rate for my conversion, what’s wrong?

You can convert currencies on our payment platform 24 hours a day during the business week, however, some transactions face restrictions:

  • Our trading time begins on UK Time Monday 00:00 and closes UK Time Friday 22:00
  • Forwards, TOD and TOM transactions are unavailable UK Time from 22:00 to 22:03 GMT each day
  • Some exotic currencies may be subject to availability, depending on liquidity in the market
  • Some currencies may be unavailable in the event of a bank holiday

If you are unable to get a rate outside of these times, please check our system availability for the platform status update.

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Contact our support team for general support or our technical support team for help with the API or platform.


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