I can’t get a rate for my conversion, what’s wrong?
You can convert currencies on our payment platform 24 hours a day during the business week, however, some transactions face restrictions:
- Our trading time begins on UK Time Monday 00:00 and closes UK Time Friday 22:00
- Forwards, TOD and TOM transactions are unavailable UK Time from 22:00 to 22:03 GMT each day
- Some exotic currencies may be subject to availability, depending on liquidity in the market
- Some currencies may be unavailable in the event of a bank holiday
If you are unable to get a rate outside of these times, please check our system availability for the platform status update.