Cookie Policy
We are The Currency Cloud Limited. We operate a proprietary payment platform that automates the payment lifecycle from receipt of funds through currency conversion and payment.
We are based in England. Our company number is 06323311 and our registered office is at Stewardship Building, 1st Floor, 12 Steward Street, London, England, E1 6FQ.
All references in this policy to “Currencycloud”, “our”, “us” or “we” refer to The Currency Cloud Limited, or our group companies and suppliers which provide services to us, as appropriate. All references in this policy to our “Website”, are a reference to the website owned by Currencycloud at www.currencycloud.com.
For information about how we collect and use personal data and our privacy practices, please see our privacy policy available at https://www.currencycloud.com/legal/privacy.
If you have any questions in relation to this cookies policy or if you would like more information on the cookies that we use and their purposes, you can contact us by phone at: +44 (0)20 3326 8173, by email at: dpo@currencycloud.com, or by post at:
The Data Protection Officer
The Currency Cloud Limited
1st Floor Stewardship Building
12 Steward Street
London
E1 6FQ
1. What are cookies and why do we use cookies?
1.1 Cookies are small data files which are placed on your computer or mobile phone (“device”) when you visit our Website. Cookies will collect information relating to your use of our Website, information about your device such as IP address and browser type, demographic data and, if you reached the Website through a third party website, which third party website directed you to the Website.
1.2 When you re-visit our Website, cookies allow our Website to recognize you, remember your preferences and tailor your use of the Website. Information provided by cookies can help us to analyze your use of our Website and help us to provide you with a better user experience.
1.3 Cookies are referred to as either “session” or “persistent” cookies, depending on how long they are used for:
(a) Session cookies only last for the duration of your online session and disappear from your device when you close your browser. Session cookies are not stored on the hard drive of your device.
(b) Persistent cookies are stored on the hard drive of your device after the browser has been closed and last until you delete them or they reach their expiry date. Persistent cookies are activated each time you visit the site where the cookie was generated.
1.4 For more information, please see https://.allaboutcookies.org.
2. What types of cookies do we use?
2.1 The types of cookies that may be used on our Website fall into one of four categories as follows:
(a) ‘Strictly Necessary’ cookies. These cookies are essential for the operation of our Website and enable you to access certain features. Without these cookies, we would be unable to provide you with the online services you request. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.
(b) Functional cookies. Functional cookies are used to recognize you when you return to our Website. They also remember your preferences (such as your username, language and region) on our Website and enable us to personalize our content for you. The information collected by these cookies is usually anonymized, so we cannot identify you personally. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.
(c) Analytical cookies. Analytical cookies are used to monitor the performance of our Website. For example, they allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. The information provided by these cookies allows us to analyze patterns of user behavior and we use that information to enhance user experience or identify areas of the Website which may require maintenance. All of the information collected by these cookies is anonymous and is only used for statistical purposes.
(d) Targeting cookies. These cookies may be placed on your device by us or by trusted third parties. They remember that you have visited our Website and use that information to provide you with advertising which is tailored to your interests. This is often called online behavioral advertising (OBA) and involves the monitoring of interests based upon web browsing history. Your web browsing history can be used to infer things about you (for example, your age, gender etc.), and this information may also be used to make advertising on websites more relevant to you. Although behavioral advertising cookies can track your activity around the internet, they cannot identify you personally, even if you are signed into our Website. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. If you would like more information about OBA, including how to opt-out of these cookies, please see section 3 below or visit https://.youronlinechoices.com.
2.2 Our emails may contain a link to track whether you open an email and if you click on any of the links in the email. We may use this information to help us analyse the types of topics that you are interested in and to let our advertisers know how many of our anonymized, aggregated users click on their advertisements.
3. Third party cookies
3.1 When you browse our Website some cookies may be set by third parties, over which we have no control. When you visit a page with embedded third party content, the service provider may set their own cookies on your device. You may also encounter third party cookies resulting from our use of third party services, which help us monitor traffic on our Website. We do not control the use of these cookies and you should refer to the relevant third party websites for more information.
3.2 We also use cookies from the following third parties:
(A) Cookiehub (used to log cookie opt-in):
(i) Privacy policy – https://www.cookiehub.com/legal/privacy-policy
(B) Google Analytics (used to monitor website behavior):
(i) Privacy statement – https://policies.google.com/privacy?hl=en
(ii) Opting out – https://tools.google.com/dlpage/gaoptout?hl=None
(C) Google DoubleClick (used to monitor website visitor behavior): www.google.com/intl/en/policies/
(D) Google Ad Words (used to track ad performance and conversion tracking)
(E) Facebook (used to track ad performance and conversion tracking)
(i) Privacy Policy – https://www.facebook.com/about/privacy/update
(ii) Cookie Policy – https://www.facebook.com/policies/cookies/
(ii) Opting out – http://optout.aboutads.info/?c=2#!/
(F) LinkedIn (used to monitor website visitor behavior and track navigation to our LinedIn page):
(i) Privacy Policy – https://www.linkedin.com/legal/privacy-policy
(ii) Cookie Policy – https://www.linkedin.com/legal/cookie-policy
(iii) Opting out – http://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
(G) Mixpanel (used for behavioural analytics):
(i) Privacy policy – https://mixpanel.com/legal/privacy-policy
(H) SalesForce Pardot (used to link website visitor behavior to prospective or existing customers who have registered their details):
(i) Privacy Policy – https://www.salesforce.com/company/privacy/
(ii) Cookie Policy – https://www.salesforce.com/uk/company/privacy/full_privacy/
(I) YouTube (used to track the viewing of videos played on our website):
(i) Privacy Policy – https://policies.google.com/privacy
(ii) Cookie Policy – https://policies.google.com/technologies/cookies
(iii) Opting out – https://adssettings.google.com/authenticated
(J) Sisense (used to manage reporting sessions):
(i) Privacy Policy – https://www.sisense.com/privacy-policy/
(K) Cloudflare (used to manage Help Center traffic)
(i) Privacy Policy – https://cloudflare.com/en-gb/privacypolicy/
(ii) Cookie Policy – https://www.cloudflare.com/en-gb/cookie-policy/
(L) Zendesk (used to manage Help Center sessions)
(i) Privacy Policy – https://www.zendesk.co.uk/company/agreements-and-terms/privacy-policy/
(ii) Cookie Policy – https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy
(M) Typeform (used for anonymous feedback of the onboarding process)
(i) Privacy Policy & Cookie Policy – https://admin.typeform.com/to/dwk6gt
4. How can I manage or disable cookies?
4.1 There are a number of ways for you to manage cookies. Your browser settings should allow you to accept or reject cookies and you can set your browser to prompt you before accepting a cookie.
4.2 You can delete any cookies that have been installed in the cookie folder of your browser. The various browsers provide different procedures to manage your settings. Click on any of the links below for instructions:
(a) Internet Explorer: https://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
(b) Google Chrome: https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
(c) Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(d) Apple Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
4.3 Please be aware that if you set your browser to disable cookies entirely it may affect the way our Website operates and you may not be able to use certain features of our Website.
5. Further information
If you have any queries relating to this Cookie Policy please contact our Data Protection Officer at dpo@currencycloud.com.
