Giving NIUM a better customer experience
Challenge
From its inception, NIUM set out to make international money transfers straightforward and cost-effective. Excessive paperwork and multiple touchpoints increase the overheads and the time taken for end-to-end transfers. The team at NIUM, wanted to bring transparency to the otherwise obscure world of international money transfers, making the payments journey better for their customers.
When it came to establishing its own banking network, NIUM faced many of the same challenges that its customers did. Slow and unreliable payment gateways meant that payments were received late, if at all. For the business which had set out to improve the experience customers had when transferring money internationally, this was a real problem.
NIUM began to explore solutions that could remove the friction that its customers were facing which was why they turned to Currencycloud.
Partnership
One platform, multiple countries
With a simple API integration, NIUM was able to access Currencycloud’s payment platform to make cross-border payments to multiple countries in multiple locations. As a result, sending money to bank accounts anywhere in the world has become a seamless process, saving NIUM time and resource.
Easy cross-border payments
Currencycloud’s payment platform allows NIUM to automate the end-to-end payment process, enabling multiple payments to be made within minutes. Plus, NIUM is now able to track the progress of payments, instead of dealing with multiple payment gateways – a huge step forward for the company’s goal to promote simplicity and transparency in the cross-border transfer process.
Responsive support
After a swift implementation process, the team at Currencycloud works in collaboration with NIUM, providing a responsive service to help them create a frictionless experience for their customers.
